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Refund Policy
Healthmatter is a trustworthy online pharmacy committed to delivering the best genuine products at the most affordable rates. However, there might be certain circumstances when the received products are not at your expected level or are received in a damaged condition. In such situations, we are here to ensure you have an easy return and exchange policy with the following guidelines.
Eligibility for Returns
To qualify for the return policy, certain conditions must be followed-
The item must be in original packaging.
The return request must be submitted within 2 days after receiving the delivery.
The product must be damaged during the shipping period or if the wrong item is delivered.
Reporting Damaged or Unsatisfactory Products
Contact Information:
The information for submitting your return and/or exchange request is available on our website in the "Contact Us" section.
Immediate Notification:
If you receive a broken or damaged product, you must notify us immediately within 24- 48 hours of delivery.
Photo Evidence:
Distinct and clear images of the product received, and the package with the shipping label is necessary.
Email Communication:
You can also send an email along with the photograph to connect with our shipping team as soon as possible.
Refund Procedure
Once your complaint is registered, our shipping team will review the issue and resolve it within 12 working hours. The confirmation for the refund will be sent to the email address you provided. The refund is done for the exact amount in your bank account.
NoteWe will be reshipping the order to the same address you provided or a new address you want to add. We provide a tracking number for your reshipped package.
Cancellation Policy
You can cancel an order within 24 hours of placement once it is not dispatched from our warehouse.
How do you Cancel?
To cancel your order, contact us directly through the channels provided. To expedite processing, include your order number and contact information when submitting your cancellation request.
Refunds for Cancellations
If the cancellation is made within the time frame (24 hours), we will provide you with a full refund.
Exclusions
It is to be noted that we cannot accept orders that are opened or used unless they are damaged or faulty upon arrival.
Contact Us
If you have any questions or concerns about returning or refunding your order, you can contact our customer support team at [email protected].